Quality gap of educational services in viewpoints of students in Hormozgan University of medical sciences
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Quality gap of educational services in viewpoints of students in Hormozgan University of medical sciences
BACKGROUND Higher education is growing fast and every day it becomes more and more exposed to globalization processes. The aim of this study was to determine the quality gap of educational services by using a modified SERVQUAL instrument among students in Hormozgan University of Medical Sciences. METHODS A cross-sectional study was carried out at Hormozgan University of Medical Sciences in 20...
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Introduction: Students are the main clients for an educational system. It is believed that using their viewpoints to determine the educational gap is of great value. This can also help to promote educational programs. The aim of this study was to evaluate educational service quality based on students’ points of view in Mashhad University of Medical Sciences (MUMS) in 2016. Method: In a cross-se...
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Introduction. The first basic step in developing any quality improvement program is determining the quality gap and, adopting strategies for removing or reducing this gap. This study was performed to determine the quality gap in educational services at Zahedan University of Medical Sciences, based on students’ perceptions and expectations. Methods. In this cross-sectional descriptive study, 38...
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background and purpose methods results conclusion: key words journal of medical education fall 2006; 10(1); 3-10 : q uality g ap , e ducational s ervices , s tudent , b andar a bbas negative quality gap means students’ expectations are more than their perceptions. so improvements are needed across all of the five dimensions. : the results demonstrated that in all of the five servqual ...
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Higher education is growing fast and every day it becomes more and more exposed to globalization processes. The aim of this study was to determine the quality gap of educational services by using a originally SERVQUAL instrument among students in Faculty of Law Osijek. In this study, a total of 479 students were selected randomly and asked to complete a questionnaire that was designed according...
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ژورنال
عنوان ژورنال: BMC Medical Education
سال: 2008
ISSN: 1472-6920
DOI: 10.1186/1472-6920-8-34